Head, Last Mile Growth & Ops, AMZL Brazil

Responsibilities

• Lead strategic expansion and optimization initiatives for the last mile delivery network across Brazil
• Manage and grow a team of program managers to scale operations and introduce innovative delivery models
• Ensure route capacity meets customer demand while maintaining performance and quality targets
• Analyze and monitor the operational and financial performance of Delivery Service Partners (DSPs)
• Develop the DSP landscape for new delivery stations and implement new partner models
• Establish high DSP compliance levels and ensure fair working conditions for associates
• Implement continuous improvement projects and share best practices across the network
• Engage with cross-functional stakeholders including HR, Finance, Safety, and IT to resolve complex operational challenges

Requirements

• Bachelor's degree in Engineering, Business Administration, or a related field
• Fluent in English (speaking, writing, and reading)
• Proven experience in people management and stakeholder management
• Experience in program or project management, including scope, schedule, budget, and risk management
• Background in logistics, operations, supply chain, or transportation

Preferred Qualifications

• MBA or a Master's degree
• Extensive experience specifically within supply chain management

About the Company

Amazon Logistics is building a world-class delivery network across Brazil. We combine operational rigor with a commitment to supporting our delivery partners to create a sustainable, efficient network that delivers exceptional experiences to millions of customers.