Head Governance & Oversight, Corporate Client Servicing

Responsibilities

• Lead governance and oversight activity across Corporate Client Servicing to ensure alignment with business priorities and regulatory expectations.
• Oversee governance routines, policy adherence, change readiness, and quality assurance outcomes.
• Identify and escalate emerging risks and thematic issues, driving timely remediation to completion.
• Collaborate with control owners to execute Risk Control Self Assessments (RCSA) to monitor design effectiveness and compliance.
• Develop reports and presentations on control performance for internal senior stakeholders and governance forums.
• Support operational teams with the formal escalation and management of incidents, departmental procedures, and controls testing.
• Use risk and quality data to identify trends and strengthen control effectiveness and customer outcomes.

Requirements

• Strong risk and control judgement with the ability to assess effectiveness and drive sustainable remediation.
• Exceptional stakeholder management and influencing skills, with the credibility to challenge constructively at senior levels.
• Ability to interpret risk events, KRIs, QA outcomes, and audit findings to translate them into clear priorities.
• Strong communication skills with the ability to deliver concise, impactful updates for senior audiences.
• Excellent organizational skills and the ability to manage competing priorities across multiple workstreams.
• Sound judgement, resilience, and the confidence to operate in a high-visibility leadership role.

Preferred Qualifications

• Strong understanding of Corporate Banking products and client segments.
• Experience using data and management information to support executive decision-making and drive improvements.
• Deep knowledge of risk and control frameworks, issue management, and governance routines.

About the Company

Barclays is a leading international financial institution. Our culture is built on our core values of Respect, Integrity, Service, Excellence, and Stewardship. We strive to create an environment where colleagues can thrive, collaborate, and make a meaningful difference.