Head Clerk

Responsibilities

• Coordinate with management to provide high-quality customer service for the Department of Transportation Services (DOTS).
• Resolve customer inquiries and service issues for university-wide campuses and affiliated entities.
• Manage specialized online service applications, including user account creation and instruction.
• Assist with the issuance of permits and the processing of appeals.
• Effectively disseminate information and answer queries regarding DOTS operations.
• Maintain and record data in both computerized and non-computerized formats.
• Handle sensitive and confidential student and employee information with discretion.

Requirements

• High school or vocational school education (or equivalent).
• Four years of clerical or secretarial experience, or an equivalent combination of business training and college-level study.
• Strong communication skills to interact with diverse stakeholders.
• Impeccable attention to detail.
• Proficiency in data management and computerized record-keeping.

Benefits

• Medical, prescription drug, and dental coverage.
• Paid vacation, holidays, and various leave programs.
• Competitive retirement benefits, including defined contribution plans.
• Employee and dependent educational benefits (where applicable).
• Life insurance coverage and employee discount programs.

About the Company

Rutgers, The State University of New Jersey, is a leading research institution. The Division of Institutional Planning & Operations (IP&O) manages a wide range of essential services, including transportation, facilities, public safety, and housing, supporting a workforce of approximately 2,700 staff across the state.