Hardware Support Technician II

Responsibilities

• Participate in inventory and asset management, including the receipt and disposition of hardware
• Document all defects found in pre-mass production hardware and software
• Perform hardware reworks such as swapping boards/chips and removing write-protect screws
• Execute software reworks including device imaging, data wiping, and rewriting system hardware IDs
• Conduct servo flashing, firmware upgrades, and flashing of unsigned images
• Resolve support tickets related to device issues
• Provide technical support during events, which may require travel

Requirements

• High school diploma or GED
• 2 to 5 years of related experience and/or training
• IT savvy with a strong interest in new technologies
• Knowledge of inventory management within an IT environment
• Ability to follow technical instructions for flashing drives and imaging devices
• Excellent written and verbal English communication skills
• Ability to work effectively in a fast-paced team environment

Preferred Qualifications

• Experience with data management
• Proficiency in Microsoft Excel

Benefits

• Medical, dental, and vision insurance
• 401k plan
• Paid Time Off and paid holidays
• Tuition reimbursement and professional development via LinkedIn Learning, Udemy, and Coursera
• Flexible Spending Account (FSA) and commuter benefits
• Corporate wellness programs and Employee Assistance Program (EAP)

About the Company

Astreya provides high-touch IT services and support, helping some of the world's largest firms manage cutting-edge technology. We focus on internal mobility and professional growth, offering our employees the opportunity to work with innovative technologies in a fast-growing industry.