Hardware Support Technician II

Responsibilities

• Participate in inventory and asset management, including the receipt and disposition of hardware
• Document all defects found in pre-mass production hardware and software
• Perform hardware reworks such as swapping boards/chips and removing write-protect screws
• Execute software reworks including imaging devices, wiping data, and rewriting system hardware IDs
• Conduct servo flashing, firmware upgrades, and flashing of unsigned images
• Resolve support tickets related to device issues
• Provide technical support during events, which may require travel

Requirements

• High school diploma or GED with 2 to 5 years of related experience or training
• IT savvy with a strong interest in new technologies
• Knowledge of inventory management and comfort working in an IT inventory environment
• Ability to follow complex technical instructions for flashing drives and imaging devices
• Excellent written and verbal English communication skills
• Ability to work effectively in a team and excel in a fast-paced environment
• Strong organizational skills and the ability to adapt quickly to changing environments

Preferred Qualifications

• Experience working with data
• Proficiency in Microsoft Excel

Benefits

• Medical, dental, and vision insurance
• 401k plan and life insurance
• Paid Time Off and paid holidays
• Tuition reimbursement and access to professional development via LinkedIn Learning, Udemy, and Coursera
• Flexible Spending Account (FSA) and commuter benefits
• Corporate wellness programs and Employee Assistance Program (EAP)

About the Company

Astreya is a fast-growing IT services company that provides technical solutions and support for some of the largest firms in the world. We focus on internal mobility and professional growth, offering our employees the opportunity to work with cutting-edge technologies and build long-term career paths.