Hardware Support Technician I

Responsibilities

• Assist with inventory and asset management, including the receipt and disposition of hardware
• Document all defects found in pre-mass production hardware and software
• Perform hardware reworks such as swapping boards/chips or removing write-protect screws
• Execute software reworks including imaging devices, wiping data, and rewriting system hardware IDs
• Assist with servo flashing, firmware upgrades, and flashing unsigned images
• Resolve support tickets related to device issues
• Provide technical support during events, which may require travel

Requirements

• High school diploma or GED
• 0-2 years of related experience and/or training
• IT savvy with a strong interest in new technologies
• Knowledge of inventory management within an IT environment
• Ability to follow technical instructions for flashing drives and imaging devices
• Excellent written and verbal English communication skills
• Ability to work in a fast-paced, team-oriented environment

Preferred Qualifications

• Experience with data management
• Proficiency in Microsoft Excel

Benefits

• Medical, Dental, and Vision insurance
• 401k Plan
• Paid Time Off and Paid Holidays
• Tuition Reimbursement (available after 6 months)
• Continuing Education via Udemy and Coursera
• Employee Assistance Program and Corporate Wellness Program

About the Company

Astreya is a global IT managed services provider dedicated to creating reliable, human-centered technology solutions. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms.