Hardware Support Engineer

About the Company

Dexmate is building the foundation for physical AI — combining a new generation of robots with a universal Physical AI OS, making robots as easy to build and deploy as software. Our mission is to democratize robotics by lowering the barrier to entry, delivering a plug-and-play platform for developers, researchers, and enterprises.

Responsibilities

• Troubleshoot and identify root causes of hardware and system failures including power distribution, embedded compute, and sensor subsystems
• Perform end-to-end failure analysis at component, module, and system levels
• Use bench equipment such as oscilloscopes, multimeters, and logic analyzers to characterize signals and validate fixes
• Read schematics and block diagrams to understand circuit behavior
• Collaborate cross-functionally with Mechanical, Electrical, Software, and Manufacturing teams
• Support bring-up and testing of new hardware revisions
• Act as a technical point of contact for customer-reported issues
• Write and maintain repair runbooks, failure analysis reports, and troubleshooting guides
• Supervise and drive supplier failure analyses

Requirements

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, Robotics, or a related field
• 2–5 years of experience in hardware failure analysis, field service, or hardware debug
• Experience in robotics, automotive, automation, or consumer electronics
• Hands-on experience with electronic or electromechanical systems
• Understanding of hardware failure modes like fracture, solder cracking, and corrosion
• Ability to read schematics and electrical block diagrams
• Proficiency with bench tools: oscilloscope, multimeter, and logic analyzer
• Familiarity with serial communication protocols (CAN, Ethernet, I²C, SPI, or UART)
• Comfort working in a Linux command line environment
• Strong written communication skills for technical documentation

Preferred Qualifications

• Experience with NVIDIA Jetson platforms or embedded Linux bring-up
• Experience with IP networking and Ethernet-based embedded systems
• PCB rework experience and familiarity with Altium
• Experience with mechanical CAD tools like CATIA or SolidWorks
• Experience with material testing systems like Instron
• Prior customer-facing technical support or field service experience