Hardware Operations Engineer

Responsibilities

• Drive technical triage and resolution of complex hardware failures impacting production systems
• Partner with Fleet Health Engineering to investigate recurring hardware issues and improve reliability
• Lead root cause analysis (RCA) efforts for critical hardware incidents
• Collaborate with Cloud Service Provider operations teams and OEM vendors for repairs and upgrades
• Establish hardware maintenance procedures, operational runbooks, and troubleshooting standards
• Analyze hardware failure trends and operational metrics to identify risks
• Support new hardware introductions, validation activities, and production readiness reviews
• Coordinate spare parts strategy and inventory planning
• Mentor on-site technicians on advanced troubleshooting methodologies

Requirements

• 8+ years of experience supporting large-scale datacenter hardware infrastructure
• Deep expertise with server platforms, GPU systems, storage infrastructure, and rack integration
• Strong experience diagnosing complex hardware failures in production environments
• Experience conducting root cause analysis and driving corrective actions
• Proven ability to partner across engineering, operations, and vendor organizations
• Ability to work onsite at datacenters 5 days per week
• Ability to travel occasionally for new campus deployments

Preferred Qualifications

• Experience supporting large-scale GPU clusters or AI/ML infrastructure
• Familiarity with fleet health systems, telemetry platforms, and hardware monitoring tools
• Experience with failure analysis methodologies such as FRACAS, RCCA, or FMEA
• Knowledge of Linux system administration and hardware validation workflows
• Experience supporting hyperscale datacenter operations or HPC environments
• Industry certifications such as CompTIA Server+ or OEM hardware certifications

About the Company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.