Guest Services Supervisor

Responsibilities

• Provide leadership, training, and guidance to the Bell Person team
• Ensure operational budget adherence and cost control
• Serve as a liaison for guests regarding hotel information
• Maintain lobby and front entrance cleanliness
• Oversee correct recording and timely delivery of guest and colleague deliveries
• Manage luggage collection and delivery to guestrooms according to standards
• Handle guest property with extreme care
• Assist with room changes as directed by the Front Office
• Maintain awareness of hotel functions and direct guests accordingly
• Foster amicable and cooperative relations with other hotel departments

Requirements

• Service-focused personality
• Previous experience in a similar leadership role preferred
• Experience with Opera or related hotel PMS systems
• Strong interpersonal and problem-solving abilities
• Ability to handle multiple tasks in an intense environment
• Proficient in English (verbal and written)
• Ability to lift up to 20 lbs

Benefits

• Paid time off
• Medical, Dental, and Vision Insurance
• 401K
• Complimentary shift meal
• Employee benefit card for discounted Accor rates worldwide
• Learning programs and educational assistance

About the Company

Fairmont Austin is Austin's largest luxury property, offering 1,048 guestrooms and suites along with extensive meeting and event space. As part of Accor, we welcome diverse talent to join our innovative and passionate hospitality teams.