Guest Services Staff

Responsibilities

• Answer guest questions and direct them to restrooms, ATMs, coat checks, and VIP areas
• Operate coat check rooms following established guidelines
• Scan tickets and administer wristbands for event entrance
• Greet guests, resolve complaints, and monitor guest conduct for safety
• Monitor alcohol consumption to ensure responsible drinking and prevent underage drinking
• Seat guests and assist ADA patrons
• Enforce venue policies and participate in required training
• Act as a member of the emergency evacuation team
• Monitor venue during arrival and exit to comply with fire safety regulations

Requirements

• High School Diploma or equivalency
• 0-2 years of related work experience
• Ability to lift 50 lbs. without assistance
• Ability to stand, walk, and climb stairs for long periods
• Availability to work nights, weekends, and holidays
• Positive attitude with superior customer service skills

Preferred Qualifications

• Previous experience working in events
• Knowledge of the music industry

About the Company

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment, hosting over 160 million guests annually across more than 300 venues worldwide.