Guest Services Officer

Responsibilities

• Greet and welcome patients, ensuring accurate verification of Emirates ID and required documentation
• Complete patient registration by capturing accurate demographic, insurance, and eligibility information in the EMR
• Manage scheduling activities, including booking appointments, conducting reminder calls, and coordinating follow-up visits
• Deliver high-quality customer service by assisting patients and families with inquiries and concerns
• Handle administrative tasks such as answering calls, routing messages, and coordinating with clinical teams
• Perform cash-handling duties including collecting co-pays, posting payments, and reconciling daily collections

Requirements

• Bachelor's degree or vocational/technical qualification
• Minimum of 2 years of experience in a similar operational or customer-facing role
• Strong attention to detail with solid analytical and problem-solving abilities
• Fluency in both English and Arabic with strong communication skills

About the Company

M42 delivers comprehensive healthcare services across the full continuum of care, leveraging cutting-edge health technologies and precision medicine. Through Amana Healthcare, a leading long-term care and rehabilitation provider in the Middle East, M42 is dedicated to delivering high-quality, patient-centered care tailored to complex recovery needs.