Guest Services Officer

Responsibilities

• Greet and assist patients to ensure a positive and professional experience
• Manage patient registration, insurance verification, and appointment scheduling
• Handle cash collections, billing inquiries, and accurate patient identification
• Provide Arabic–English interpretation to support clear patient–staff communication
• Support clinical assistant duties as required
• Ensure compliance with DOH, DHA, and JCI standards
• Communicate effectively with patients, families, and medical teams

Requirements

• UAE National with a valid Family Book
• Minimum 2 years of experience in customer service, patient access, translation, or administrative roles, preferably in healthcare
• Proficiency in Microsoft Office and familiarity with hospital systems (EMR, insurance portals)
• Fluency in both Arabic and English with the ability to provide interpretation support
• Strong attention to detail and ability to work effectively in a fast-paced environment

About the Company

M42 delivers comprehensive healthcare services across the full continuum of care, from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. Our Danat Al Emarat facility is a world-class specialty women’s and children’s hospital in Abu Dhabi.