Guest Services Officer (Emirati Talent)

Responsibilities

• Welcome patients and provide a professional, friendly, and efficient front-desk experience
• Register patients, schedule appointments, and maintain accurate records in the Electronic Medical Record (EMR) system
• Verify insurance eligibility and collect required documentation and payments
• Ensure accurate patient identification and obtain all required consent forms
• Respond to patient inquiries in person and over the phone to provide exceptional customer service
• Coordinate with physicians, nurses, and other departments to support smooth patient flow
• Ensure compliance with organizational policies and regulatory standards (DOH, DHA, and JCI)
• Provide basic translation and interpretation support in English when required

Requirements

• Diploma or Bachelor's degree in Business Administration, Healthcare Administration, Hospitality, or a related field
• Excellent verbal and written communication skills in English
• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment
• Proficiency in Microsoft Office applications

Preferred Qualifications

• Previous experience in customer service, front office, patient access, or healthcare administration
• Experience using Electronic Medical Records (EMR) systems

About the Company

M42 delivers comprehensive healthcare services across the full continuum of care, from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness and patient-centered outcomes. Our Imperial College London Diabetes & Endocrine Centre (ICLDEC) is a global leader in diabetes and endocrine treatment, research, and education.