Guest Services Manager

Responsibilities

• Anticipate and deliver all aspects of the guest journey to the highest level
• Work proactively to ensure guest satisfaction and smooth running of the guest services department
• Build and maintain effective working relationships with all key stakeholders
• Deliver an effective planned guest engagement program
• Ensure adherence and compliance to all legislation and due diligence requirements
• Perform follow-up activities for internal and external audits

Requirements

• Flexibility and a positive, "Yes I Can!" attitude
• Strong eye for detail
• Creative problem-solving skills
• Passion for creating extraordinary service
• Ability to work as part of a team
• Strong verbal communication skills
• Experience in a similar position is beneficial but not essential

Benefits

• Up to 53% off stays at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for Friends & Family
• Exclusive discounts on Breakfast, Food & Beverage, Spa and more
• Investment in growth, learning, and career development
• Inclusive and diverse workplace culture

About the Company

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries.