Guest Services Manager

Responsibilities

• Interview, select, train, supervise, and discipline usher staff to ensure maximum guest satisfaction
• Organize and conduct staff meetings to communicate pertinent information and work assignments
• Review and evaluate department operations to recommend and implement new policies and procedures
• Investigate and resolve guest complaints while interacting positively to maintain guest loyalty
• Monitor the venue to provide information, respond to inquiries, and ensure complete guest satisfaction
• Participate in venue sustainability programs, including waste sorting and recycling efforts
• Partner with the operations team to close the venue, which includes collecting recyclables and storing event equipment
• Manage staffing needs in coordination with the payroll administrator and work within the annual facility budget

Requirements

• 3-5 years of experience in a comparable management role
• At least 2 years of experience in Guest Services and communications
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, and PowerPoint)
• Strong organizational, strategic thinking, and creative problem-solving skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to lift and carry 50 lbs+ and perform constant walking and climbing of stairs

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We specialize in all aspects of the live entertainment industry, from groundbreaking innovations in ticketing and global venue operations to concert promotion and unparalleled artist management.