Guest Services Manager

Responsibilities

• Act as the primary liaison between Guest Services and all other Front Office departments
• Coordinate daily arrivals, departures, transportation logistics, and VIP services
• Oversee Bell Captains to ensure accurate organization and charging of guest transportation, including private drives and ski shuttles
• Assist with the interviewing, hiring, and training of bell and valet attendants, shuttle drivers, and ski concierges
• Manage department administration including payroll accuracy, scheduling, coaching, and budget constraints
• Oversee the Service Charge Commission & Gratuity Program to ensure accurate tracking and payouts
• Monitor guest satisfaction results daily and implement actions to resolve service issues
• Assist with the maintenance and scheduling of hotel vehicles

Requirements

• Prior customer service experience, preferably in a hotel front office environment
• Prior supervisory experience or three years of bell associate experience
• Valid Colorado State Driver’s License with no violations
• At least two years of experience driving various vehicle types
• Fluency in English for communicating with guests and team members
• Ability to maintain concentration and think clearly under all driving conditions
• Strong organizational skills and the ability to prioritize tasks in a fast-paced environment

Benefits

• Medical, Dental, and Vision healthcare plans
• 401(k) plans with employer contribution
• Paid time off and sick/safe time
• Health and Flexible Spending Account programs
• Employee Assistance Program
• Company stay discounts

About the Company

Hotel Jerome has been the social hub of Aspen since 1889. As a historic luxury landmark, we pride ourselves on being a place where great stories are born. Part of the Auberge Collection, we offer a crafted approach to luxury that brings the soul of the locale to life through exceptional service and captivating design.