Guest Services

Responsibilities

• Deliver exemplary customer service to maintain loyalty and resolve inquiries in person or via telephone
• Adapt to customer needs to ensure expectations are met or exceeded
• Handle and resolve customer complaints or refer unresolved grievances to designated departments
• Solicit sales of new or additional products and services
• Maintain accurate records of customer interactions, inquiries, and transactions
• Participate in venue sustainability programs, including waste sorting and recycling efforts
• Assist with venue closing procedures, such as collecting recyclables and storing event equipment

Requirements

• Must be 18 years of age or older
• At least 2 years of experience in customer service and communications
• Strong verbal, written, and interpersonal communication skills
• Ability to demonstrate tact, diplomacy, and sound judgment
• Strong teamwork skills and the ability to execute programs effectively
• Physical ability to walk constantly, climb stairs, and lift or carry 50 lbs.+

About the Company

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of market leaders including Ticketmaster and Live Nation Concerts. We specialize in all aspects of the live entertainment industry, from concert promotion and production to global venue operations.