Guest Services

Responsibilities

• Deliver exemplary customer service to maintain customer loyalty and resolve inquiries in person or via telephone.
• Adapt to customer needs to ensure expectations are met or exceeded.
• Handle and resolve customer complaints or refer unresolved grievances to designated departments.
• Solicit sales of new or additional services or products.
• Maintain accurate records of customer interactions, inquiries, and actions taken.
• Participate in venue sustainability programs, including waste sorting and recycling efforts.
• Assist with venue closing procedures, such as collecting recyclables and storing event equipment.

Requirements

• High School Diploma or equivalent.
• At least 2 years of experience in Customer Service and communications.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy.
• Strong sense of teamwork and the ability to execute programs effectively.

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We connect more than 1,200 sponsors with the 145 million fans that attend our events each year, providing unparalleled experiences in music and live entertainment.