Guest Services Coordinator

Responsibilities

• Serve as the primary receptionist and point of access for the UD Arena administrative area
• Manage visitor traffic, mail distribution, and incoming/outgoing deliveries (UPS, FedEx, etc.)
• Provide information and direction to visitors via in-person and telephone inquiries regarding events and rentals
• Support human resources by coordinating personnel action forms (PAFs) and maintaining records for part-time staff
• Provide budget support by coordinating petty cash reimbursements and maintaining expense documentation
• Facilitate security control procedures, including issuing identification badges and managing card reader access
• Assist the ticket office with basic support tasks such as printing tickets and processing customer payments

Requirements

• High school diploma
• 2 years of successful experience as a receptionist or secretary
• Proven ability to manage a multi-line telephone system professionally
• Expertise in word processing and spreadsheet software
• Ability to work independently and interact professionally in a fast-paced, high-stress environment
• Ability to work nights and weekends as needed

Preferred Qualifications

• College degree or successful completion of post-secondary coursework in a business-related program
• Experience working in a fast-paced, energetic environment alongside diverse staff
• Knowledge of administrative processes and procedures at the University of Dayton
• Basic background or knowledge in ticketing operations

About the Company

The University of Dayton is a Catholic, Marianist institution committed to the dignity of every human being. We seek to increase diversity in all its forms and model inclusion across our campus community.