Guest Services Coordinator

Responsibilities

• Greet guests and establish rapport to provide a welcoming resort experience
• Process guest check-ins and check-outs for reservations
• Field resort comments, suggestions, and complaints to the Resort Manager
• Perform general administrative duties including answering phones, typing, copying, and filing
• Complete and maintain accurate resort records, reports, and files
• Prepare and distribute resort communications such as newsletters and rule reminders
• Manage office supply inventory and prepare orders as needed
• Assist with the preparation of marketing materials

Requirements

• Intermediate computer proficiency, including Microsoft Office, email, and internet usage
• Excellent written and verbal communication skills
• Approachable demeanor with a commitment to providing excellent guest service
• Ability to stand, sit, or walk for extended periods
• Ability to lift and/or move up to 50 pounds occasionally
• Availability for flexible scheduling based on guest occupancy and seasonality

Preferred Qualifications

• Prior administrative experience
• Previous experience working in a resort office or property front desk

Benefits

• Healthcare including Medical, Dental, and Vision Insurance
• 401(k) retirement plan with company match
• Paid Time Off (PTO), sick time, and family leave
• Incentive-based bonus program and team member recognition
• Free room nights at our properties and employee discounts
• Wellness subscriptions including gym access, financial planning, and counseling

About the Company

Island Hospitality Management provides professional management services for premier resort properties. We are committed to employee development through formalized training programs that offer clear paths for growth within the hospitality industry.