Posted 14 hours ago
Guest Services Agent
AccorHotel
Requirements
Passion for guest experience, Opera experience desirable, Attention to detail, Cash handling skills, Communication skills, Ability to work fast-paced environments, Flexibility for rotating roster, Australian working rights
Skills
Operacustomer serviceHospitality
About the role
Responsibilities
- Handle guest complaints proactively and resolve issues confidently
- Upsell hotel facilities and special promotions
- Manage administrative tasks and data entry for guest relations
- Prepare resources for group and VIP member arrivals
- Manage guest communications via internal and external phone calls
- Perform guest services including check-in and check-out
Requirements
- Passion for providing positive and memorable guest experiences
- Previous experience using Opera is desirable
- Strong attention to detail and adherence to procedures
- Confidence in handling credit card and cash transactions
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Flexibility to work a rotating roster
- Valid Australian working rights
Benefits
- Exclusive Accor discounts and global benefits for staff and family
- Access to Accor Partner Benefits such as Europcar
- Discounted onsite car park
- Access to confidential Employee Assistance Program
- Mentoring and career development opportunities
- Reward and recognition programs
About the Company
Pullman & Mercure Melbourne Albert Park is part of the Accor group, Australia’s largest hotel network. Located opposite Albert Park Lake, our dual-branded hotel features 378 rooms, a vibrant restaurant, and one of Melbourne's largest conference centres.
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AccorHotel · Melbourne