Guest Service Manager

Responsibilities

• Support the day-to-day running of the Front Office
• Lead and inspire receptionists to create memorable guest experiences
• Manage overbooking levels and ensure correct rates are applied
• Maintain high standards of service and operational smoothness
• Lead the team by example, providing support and empowerment

Requirements

• Hotel or leisure related experience in a similar role
• Familiarity with Opera or similar front desk operating systems
• Understanding of GDS is a significant advantage
• Passion for hospitality and positive guest interaction
• Ability to work effectively within a team and handle challenges with a positive attitude

Benefits

• Competitive salary
• 28 days holiday (inclusive of bank holidays), pension, and life insurance
• Health cash plan and mental wellbeing support
• Retail and hospitality perks through partners
• Free night at The Hoxton and a meal for two upon starting
• Staff meals during shifts
• Discounts across the Ennismore family
• Annual free night at The Hoxton and milestone rewards
• Training and development opportunities through learning academies
• Enhanced family leave

About the Company

The Hoxton, Shoreditch, is where The Hoxton was born. It offers 210 rooms, meeting and event spaces, and an open lobby, café, and restaurant that captures the energy of Shoreditch.