Posted 13 hours ago
Guest Service Center Agent
Tivoli Hotels & ResortsGuest Service Center Agent
Requirements
Customer service focus, Hotel front office experience preferred, Excellent communication skills, Shift work availability, MS Office skills, PMS experience preferred
Skills
customer serviceHospitalityPMS
About the role
Responsibilities
- Anticipate guest needs and handle inquiries in a helpful and attentive manner
- Maintain complete knowledge of hotel products, room types, rates, and facilities
- Ensure guest service meets the highest standards and take responsibility for service attitude
- Resolve guest satisfaction issues and ensure timely follow-up
- Proactively suggest alternatives to meet guest needs
- Develop harmonious working relationships with all hotel departments
- Attend daily shift briefings, hotel events, and training sessions
Requirements
- Strong focus on customer service
- Prior experience in hotel front office operations preferred
- Excellent communication skills
- Ability to work shifts, weekends, and public holidays
- Proficiency in MS Office
- Experience with Property Management Systems (PMS) preferred
About the Company
Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties, curating exceptional services and experiences for its guests.
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Tivoli Hotels & Resorts · Doha
