Guest Service Associate

Responsibilities

• Manage daily administration, including meeting and greeting guests and handling room bookings.
• Maintain high standards of customer service at the reception desk to exceed guest expectations.
• Ensure swift, professional, and friendly check-in and check-out processes.
• Respond to guest inquiries and resolve complaints or problems effectively.
• Maintain the Front Office log book, shift reports, and records of hotel functions.
• Liaise with Housekeeping and other departments to resolve operational issues and manage room status.

Requirements

• Diploma in Tourism or Hospitality Management.
• 0-1 year of relevant experience (freshers are welcome to apply).
• Excellent reading, writing, and oral proficiency in English.
• Proficiency in MS Office (Excel, Word, and PowerPoint).
• Prior experience working with Opera or a related Property Management System (PMS).

Preferred Qualifications

• Ability to speak additional languages.
• Basic understanding of local languages.

About the Company

Accor is a worldwide leader in the hospitality industry. We welcome you as you are and provide a brand that matches your personality. We support your professional growth and learning every day, ensuring that your work brings purpose to your life as you explore limitless possibilities within our global network.