Guest Service Agent

Responsibilities

• Greet and thank guests in a sincere and friendly manner
• Manage guest check-ins and check-outs
• Assign rooms and handle various administrative duties
• Answer phone calls and post charges to appropriate accounts
• Perform daily checklist duties and communicate guest needs across departments
• Resolve guest questions or concerns with a positive, "can-do" attitude

Requirements

• Strong customer service skills and a pleasant, friendly demeanor
• Keen attention to detail and effective time management
• Ability to work both independently and as part of a team
• Physical mobility and stamina to handle front desk demands
• Ability to work flexible hours and follow instructions
• Must be able to pass a background check

Benefits

• Competitive compensation and professional development opportunities
• Health insurance (Medical, Dental, and Vision) available for eligible associates
• Paid time off and paid holidays
• On-demand pay access 24/7
• 401k plan and discounted pet insurance
• Hotel discounts and shoe subsidies

About the Company

Waterford Hotel Group prides itself on cultivating a workplace that feels like home. We celebrate your successes and offer a supportive environment with numerous opportunities for professional advancement. At our properties, we aim to provide first-class service and a culture where every team member can truly be themselves.