Guest Service Agent

Responsibilities

• Welcome guests with warmth during check-in and check-out processes
• Support guest stays by providing local tips, assistance with luggage, and answering questions
• Manage daily arrivals and assist with internal reporting to ensure smooth operations
• Handle cash transactions and reconciliations with accuracy

Requirements

• A strong passion for people and providing exceptional hospitality
• Proven teamwork skills and the ability to work resiliently in a high-energy environment
• Flexible availability, including readiness to work weekends and nights
• Experience with cash handling
• Experience with Opera Property Management System is a plus

Benefits

• Unlimited free access to incredible theme parks
• Complimentary passes for friends and family
• Food and retail discounts across dining and exclusive animal encounters
• Access to the Village Employee Benefits App with discounts at over 65 retailers
• Professional development opportunities and training to grow your career
• On-site wellbeing support and 24/7 EAP services

About the Company

Village Roadshow Theme Parks operates iconic destinations including Warner Bros. Movie World, Wet ’n’ Wild, Sea World, and Sea World Resort. We offer a dynamic workplace where adventure meets opportunity, providing unique experiences and professional growth for our team members.