Guest Service Agent

Responsibilities

• Provide warm welcomes and leave lasting impressions on all resort guests
• Manage effortless check-in and check-out processes
• Assist guests with luggage, information requests, and general queries to ensure a VIP experience
• Maintain organization by preparing daily reports and managing arrivals
• Handle cash and reconcile accounts with high precision

Requirements

• People-centered approach with a natural ability to connect with guests
• Ability to remain calm and thrive under pressure in a fast-paced environment
• A genuine passion for service excellence
• Flexible availability to work weekends and evenings
• Familiarity with Opera Property Management System (PMS) is a plus

Benefits

• Unlimited free access to incredible theme parks
• Complimentary passes for friends and family
• Food and retail discounts across the resort
• Access to the Village Employee Benefits App with discounts at over 65 retailers
• Professional development and training opportunities
• On-site wellbeing support and 24/7 EAP

About the Company

Village Roadshow Theme Parks is home to iconic destinations including Warner Bros. Movie World, Sea World, and Wet ’n’ Wild. At Sea World Resort, we offer a unique workplace where adventure meets opportunity, providing our team members with exciting experiences and a dynamic environment.