Guest Service Agent

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process
• Maintain clear and courteous communication with guests, colleagues, and stakeholders via in-person, phone, and email
• Oversee accurate processing of guest reservations, updates, and special requests using property management systems
• Act as a primary point of contact for guests, offering assistance, resolving issues, and providing local recommendations

Requirements

• Demonstrated background in hotel, hospitality, or customer-facing environments
• Exceptional ability to articulate information clearly and professionally
• Proactive and positive approach to addressing guest needs
• Ability to maintain a polished and professional presentation
• Commitment to a dynamic work schedule including weekends and public holidays
• Valid working rights within Australia or New Zealand

Benefits

• Career growth through learning and development programs
• Exclusive hotel deals: 50% off stays in Australasia and 20% off for friends and family
• International accommodation discounts across global brands
• Retail rewards and cashback at 400+ retailers in AU/NZ
• Discounted entertainment and activities
• Exclusive health insurance and workplace banking benefits
• Parental and birthday leave
• Employee Assistance Program (EAP) and wellness support

About the Company

Minor Hotels is one of Australasia’s largest accommodation providers, managing a global portfolio of 640 properties across more than 66 countries under brands such as Anantara, Avani, Oaks, and NH Hotels.