Guest Service Agent

Responsibilities

• Provide a warm and friendly reception to guests upon arrival
• Ensure a smooth and efficient check-in process
• Maintain clear and courteous communication with guests and colleagues via in-person, phone, and email
• Oversee accurate processing of guest reservations and special requests using property management systems
• Act as a primary point of contact for guests to resolve issues and provide local recommendations

Requirements

• Background in hotel, hospitality, or customer-facing environments
• Ability to articulate information clearly and professionally
• Proactive and positive approach to addressing guest needs
• Polished and professional presentation
• Availability to work a dynamic roster including weekends, public holidays, and varying shifts
• Valid working rights for Australia or New Zealand

Benefits

• Career growth through learning and development programs
• 50% off stays at Minor Hotels in Australasia
• 20% off for friends and family
• International accommodation discounts across hotel brands
• Retail rewards and cashback at 400+ retailers in AU/NZ
• Discounted entertainment and activities
• Exclusive health insurance and workplace banking benefits
• Employee Assistance Program (EAP) and wellness support

About the Company

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries.