Guest Service Agent

Responsibilities

• Provide a warm and friendly reception to guests upon arrival
• Ensure a smooth and efficient check-in process
• Maintain clear and courteous communication via in-person, phone, and email
• Oversee accurate processing of guest reservations and special requests using property management systems
• Act as a primary point of contact for guests to resolve issues and provide recommendations

Requirements

• Background in hotel, hospitality, or customer-facing environments
• Ability to articulate information clearly and professionally
• Proactive and positive approach to addressing guest needs
• Commitment to a dynamic work schedule including weekends and public holidays
• Working rights within Australia or New Zealand

Benefits

• Career growth and learning development programs
• 50% off stays at Minor Hotels in Australasia
• International accommodation discounts
• Retail rewards and cashback at 400+ retailers
• Exclusive health insurance and workplace banking benefits
• Parental and birthday leave
• Employee Assistance Program (EAP)

About the Company

Minor Hotels is one of Australasia’s largest accommodation providers, managing a global portfolio of 640 properties across more than 66 countries under brands like Anantara, Avani, Oaks, and NH Hotels.