Guest Service Agent

Responsibilities

• Manage reception tasks including taking bookings, preparing invoices, and checking guests in and out
• Respond to phone and email enquiries with warmth, professionalism, and efficiency
• Work closely with other departments to coordinate room readiness and meet guest needs
• Help create an environment where guests feel relaxed, valued, and excited to return

Requirements

• Passion for delivering exceptional customer service
• Bright, positive attitude with ability to work in a fast-paced team
• Strong problem-solving skills
• Flexibility to support other areas of the resort
• Strong computer literacy and experience with booking/reservation systems

Benefits

• Progressive flexibility and well-being benefits
• Complimentary myNRMA Rewards membership with various discounts
• Employee referral program with potential bonuses up to $2,000
• Career growth and relocation opportunities within the NRMA Group

About the Company

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts.