Guest Service Agent

Responsibilities

• Manage check-in, check-out, and reservation procedures efficiently
• Provide accurate information about hotel facilities, services, and local attractions
• Handle guest inquiries, concerns, and special requests with professionalism
• Coordinate with Housekeeping, Concierge, and F&B to ensure smooth guest experiences
• Maintain Front Office standards, grooming, and service etiquette
• Ensure accurate billing, payment handling, and record-keeping

Requirements

• Minimum 1–2 years of experience in a Front Office or Guest Service role within luxury hospitality
• Excellent communication and interpersonal skills
• Strong customer service mindset with attention to detail
• Fluency in English; additional languages are an advantage
• Professional appearance and ability to remain calm under pressure
• Familiarity with PMS systems (Opera experience preferred)

Benefits

• Competitive salary and service charge
• Accommodation and transportation (as per company policy)
• Comprehensive medical insurance
• Global training and career development opportunities
• Exclusive discounts across Kempinski properties worldwide

About the Company

Founded in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group, celebrated for its heritage, craftsmanship, and exceptional service. With more than 80 hotels worldwide, Kempinski blends European sophistication with local cultural authenticity. Kempinski The Boulevard Dubai stands in the heart of Downtown, offering guests a refined hospitality experience inspired by timeless luxury and modern elegance.