Guest Service Agent

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process.
• Maintain clear and courteous communication with guests and colleagues via in-person, phone, and email.
• Oversee the accurate processing of guest reservations, updates, and special requests using property management systems.
• Act as a primary point of contact for guests, offering prompt assistance, resolving issues, and providing personalized local recommendations.

Requirements

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums.
• A proactive and positive approach to addressing guest needs and exceeding expectations.
• Polished and professional presentation that reflects organizational standards.
• Full availability for a rotating roster, including weekends, public holidays, and shifts between 7:00am and 11:00pm.
• Must have valid working rights within Australia or New Zealand.

Benefits

• Career growth through dedicated learning and development programs.
• Exclusive hotel deals including 50% off stays at Minor Hotels in Australasia and 20% off for friends and family.
• International accommodation discounts across our global hotel brands.
• Retail rewards, including cashback and discounts at over 400 top retailers in AU/NZ.
• Access to exclusive health insurance offers and workplace banking benefits.
• Wellness support through an Employee Assistance Program (EAP).

About the Company

Elysia Wellness Retreat is part of Minor Hotels, one of Australasia’s largest accommodation providers. Managing a global portfolio of over 560 properties across 58 countries, Minor Hotels is dedicated to delivering exceptional guest experiences through a diverse range of brands. We invest in our people, fostering a workplace culture that celebrates innovation, collaboration, and personal growth.