Guest Service Agent

Responsibilities

• Greet guests in a friendly, professional, and welcoming manner
• Process guest check-ins and check-outs efficiently and accurately
• Handle room reservations, modifications, cancellations, and special requests
• Answer telephone calls and respond to guest inquiries regarding hotel services and local attractions
• Resolve guest concerns and service issues promptly and professionally
• Process payments and maintain accurate cash handling procedures
• Coordinate with Housekeeping and Maintenance departments to ensure guest requests are fulfilled
• Promote Hilton Honors enrollment and hotel services

Requirements

• High school diploma or equivalent
• Previous customer service, hospitality, or front desk experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and remain organized in a fast-paced environment
• Basic computer proficiency
• Ability to work flexible schedules including evenings, weekends, holidays, and overnight shifts
• Ability to stand and walk for extended periods

Preferred Qualifications

• Experience with Hilton OnQ or similar hotel property management systems

Benefits

• Competitive compensation
• Health, dental, and vision insurance (where eligible)
• Paid time off
• Hilton Team Member Travel Program
• Career advancement opportunities
• Training and professional development

About the Company

Blue Sky Hospitality Solutions manages staffing and operations for premier hospitality brands like Hilton Garden Inn.