Guest Service Agent

Responsibilities

• Provide a unique and personalized experience for each guest by creating connections and exceeding expectations
• Ensure a warm and professional check-in and check-out experience
• Support the wider front office team, including concierge and reservations departments
• Take and direct incoming calls and respond to guest requests promptly
• Share information about the hotel and the local Melbourne area with guests
• Maintain the presentation and cleanliness of the front desk and hotel lobby

Requirements

• Availability to work a rotating roster including early mornings, evenings, weekends, and public holidays
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficiency in Microsoft Office and good keyboard skills
• Current RSA or willingness to obtain one prior to commencement
• Full working rights in Australia (sponsorship is not available)

Preferred Qualifications

• Knowledge of the Opera property management system (PMS)
• Familiarity with Melbourne and the ability to make local recommendations to guests

Benefits

• Global Accor and partner discounts for accommodation and dining
• Career progression and learning & development opportunities within a global brand
• Discounted staff meals and barista coffee
• Access to car parking in the DFO centre and easy public transport access

About the Company

Novotel Melbourne South Wharf is a premier four-star hotel located in the heart of Melbourne's conferencing precinct. As part of the Accor Group, we pride ourselves on "responsible hospitality," creating a welcoming environment where our guests and team members feel valued. Our eye-catching 26-level tower offers 347 rooms and suites, direct access to the Melbourne Convention & Exhibition Centre, and diverse dining options.