Guest Service Agent

Responsibilities

• Greet and assist guests, visitors, and staff in a friendly and professional manner
• Answer and direct incoming calls promptly using a multi-line phone system
• Provide information regarding services, promotions, rates, and facility policies
• Conduct outbound calls to promote products, services, or special offers
• Manage guest appointments and inquiries while logging messages for appropriate departments
• Coordinate with internal teams to ensure timely service delivery
• Handle administrative tasks including data entry, filing, and record-keeping

Requirements

• Minimum 1 year of experience in a similar role within the hospitality or communication industry
• Exceptional communication skills in English
• Familiarity with the Opera System
• Basic computer skills and ability to handle administrative duties
• Strong interpersonal and problem-solving skills with the ability to remain calm under pressure
• Customer-oriented mindset and a positive team player attitude

About the Company

Accor is a global leader in hospitality, bringing together more than 45 brands and 5,500 hotels worldwide. We believe in responsible hospitality and provide numerous opportunities for professional development and advancement. At Accor, we welcome you as you are, supporting you to grow, learn, and find a brand that matches your unique personality.