Guest Service Agent

Responsibilities

• Welcoming guests and managing check-in/check-out procedures
• Handling reservations, inquiries, and guest requests
• Providing local knowledge and recommendations
• Processing payments and maintaining accurate records
• Resolving guest concerns with professionalism and care
• Supporting other departments to ensure smooth hotel operations

Requirements

• Previous experience in hospitality or customer service
• Hotel front desk experience preferred
• Strong communication and interpersonal skills
• Ability to work flexible hours including weekends and public holidays
• Valid Australian work rights
• Opera Cloud experience is advantageous

Benefits

• Immediate access to global accommodation and F&B discounts
• Access to a sophisticated modern training platform
• Recognition of service anniversaries and Accor Tenure Milestones

About the Company

Accor is a global hospitality leader with over 5,500 hotels across 110+ countries. Our Darwin Airport Resorts (Novotel, Mercure, and ibis) are undergoing a major transformation to create a world-class destination in the Top End of Australia.