Guest Service Administrator

Responsibilities

• Welcome guests and provide introductory information about the site
• Serve as the first point of contact for guest and client inquiries via phone and email
• Manage the check-in and check-out process, including room allocation and key issuance
• Maintain accurate records of guest names, room assignments, and dates of stay
• Perform data entry into occupancy and property management systems
• Forecast occupancy levels based on bookings and client schedules
• Generate and distribute occupancy, arrival/departure, and utilization reports
• Support site planning through accurate guest and occupancy reporting
• Assist with administrative review of safety documentation, time sheets, and maintenance records
• Support the preparation of reports using MS Excel and MS Word
• Assist the Site Manager with day-to-day administrative and operational support tasks

Requirements

• Post-secondary education in Hospitality, Business Administration, or a related field
• Minimum 1 year of logistics, hotel guest services, or administrative experience
• Minimum 1 year of accounting or administrative experience (e.g., receiving reports, work orders, payroll data entry, invoicing)
• Strong attention to detail for maintaining accurate records
• Intermediate proficiency with Microsoft Office (Excel, Word)
• Strong customer service skills with a professional and organized approach

Preferred Qualifications

• Experience with Property Management Systems or hospitality software

About the Company

Dexterra Group has been serving clients for over 75 years, supporting infrastructure and built assets to help clients achieve higher performance and productivity.