Guest Service Administrator

Responsibilities

• Welcome guests and provide introductory information about the site
• Serve as the first point of contact for guest and client inquiries via phone and email
• Manage the check-in and check-out process, including room allocation and key issuance
• Maintain accurate records of guest names, room assignments, and dates of stay
• Perform data entry into occupancy and property management systems
• Forecast occupancy levels based on bookings and client schedules
• Generate and distribute occupancy, arrival/departure, and utilization reports
• Support site planning through accurate guest and occupancy reporting
• Assist with administrative review of safety documentation, time sheets, and maintenance records
• Support the Site Manager with day-to-day administrative and operational tasks

Requirements

• Post-secondary education in Hospitality, Business Administration, or a related field
• Minimum 1 year of logistics, hotel guest services, or administrative experience
• Minimum 1 year of accounting or administrative experience (e.g., receiving reports, work orders, payroll entry, invoicing)
• Intermediate proficiency with Microsoft Office (Excel, Word)
• Strong attention to detail and customer service skills

Preferred Qualifications

• Experience with Property Management Systems or hospitality software

About the Company

Dexterra Group has been serving clients for over 75 years, supporting infrastructure and built assets to help companies operate confidently and successfully through regional expertise and passionate teams.