Guest Relations Supervisor

Responsibilities

• Act as the primary point of reference for guests, ensuring high-quality service throughout their stay
• Lead and collaborate with the Guest Relations team with empathy and professionalism
• Escort guests to rooms and provide information regarding hotel services and facilities
• Support guests with practical requests and special needs to ensure a seamless experience
• Collaborate to ensure guest satisfaction and the smooth operation of the Guest Services department
• Build and maintain effective relationships with key stakeholders
• Develop and implement effective guest engagement programs
• Ensure compliance with regulations and best practices, including documentation and audits

Requirements

• Experience in a similar role
• Fluent English is mandatory
• Positive "Yes I Can!" attitude
• Strong attention to detail
• Creative problem-solving skills
• Passion for extraordinary service
• Excellent communication skills
• Team player mindset

Preferred Qualifications

• Knowledge of a second language

About the Company

Palazzo Sanzio Roma is a brand-new hotel opening in the heart of Rome in Trastevere. Part of the Radisson Hotel Group, it features 71 rooms, a luxury restaurant, a rooftop bar, and a state-of-the-art gym.