Guest Relations Supervisor

Responsibilities

• Manage pre-arrival, mid-stay, and post-stay communications to ensure guest needs are met
• Resolve guest inquiries, complaints, and requests by coordinating with relevant departments such as Housekeeping, Engineering, and Front Desk
• Identify special guest occasions like birthdays and anniversaries to organize personalized amenities
• Follow VIP procedures, including greeting and bidding farewell to VIP guests
• Monitor overall guest satisfaction through questionnaires and direct interaction, reporting findings to the Guest Relations Manager
• Maintain accurate records of guest comments, suggestions, and lost and found items
• Support environmental and energy-saving initiatives within the facility
• Provide guidance to guests regarding health or medical emergencies when necessary

Requirements

• Bachelor's Degree
• At least 4 years of experience in the hospitality industry
• Proficiency in English and a good command of at least one of the following: Arabic, German, French, or Russian
• Proficiency in MS Office applications
• Experience with Front Office software such as Fidelio or Opera
• Strong interpersonal skills and the ability to instruct less experienced colleagues

About the Company

Accor is a worldwide leader in hospitality. We welcome you as you are, supporting you to grow and learn every day. By joining Accor, you join a team that dares to challenge the status quo and imagines the future of hospitality.