Guest Relations Parking Lead

Responsibilities

• Assist Supervisor in conducting pre-event staff briefings and overseeing Team Members
• Coach staff and support them in resolving guest issues
• Coordinate staff breaks and work with management to resolve customer concerns
• Proactively respond to negative fan behavior to ensure a safe environment
• Monitor radio communications and offer conflict resolution suggestions
• Utilize Parkhub technology and computers to track parking availability and data
• Flag and direct vehicle traffic and assist pedestrians at crosswalks
• Occasionally drive a golf cart to audit parking lots and credentials

Requirements

• At least one full season of experience in GR Parking or event parking
• Excellent customer service and verbal communication skills
• Ability to work with accuracy under pressure
• Familiarity with computers, iPad, and Android technology
• Ability to stand, walk, and work outside in various weather conditions
• Ability to work shifts ranging from 8-12 hours
• Must be 18 years of age or older and pass a criminal background check

Preferred Qualifications

• Previous experience supervising and leading a team of employees

About the Company

The Denver Broncos are one of the most popular franchises in all of sports, dedicated to being the best team to cheer for, play for, and work for.