Posted 5 hours ago
Guest Relations Officer
AYANA HospitalityGuest Relations Officer
Requirements
Indonesian Citizen, Fluent English and Japanese, Japanese Language Test N2 minimum, Diploma in Rooms Division or Hotel Management
Skills
Japanese
About the role
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks such as confirming travel arrangements
- Address customer complaints and escalate to Guest Relations Manager when needed
- Ensure compliance with health and quality standards
Requirements
- Indonesian Citizen
- Fluent in English and Japanese
- Certified Japanese Language Test (minimum N2)
- Diploma in Rooms Division, Hotel Management, or other relevant fields
- Bachelor's degree is desirable
- Fresh Graduates are welcome
About the Company
Join our team and be part of the continued success of Bali’s largest integrated resort.
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AYANA Hospitality · Bali
