Posted 5 hours ago
Guest Relations Officer
AYANA HospitalityGuest Relations Officer
Requirements
Indonesian Citizen, 1 year luxury resort experience, Fluent Mandarin (HSK 3 minimum), OPERA system experience, Diploma in Hotel Management or related field
Skills
MandarinOpera
About the role
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks such as confirming travel arrangements
- Address customer complaints and escalate to Guest Relations Manager when needed
- Ensure compliance with health and quality standards
Requirements
- Indonesian Citizen only
- Minimum of 1 year experience in the same position in a large luxury resort
- Fluent in Mandarin with certified language test (minimum HSK 3)
- Experience in operating OPERA system
- Diploma in Rooms Division, Hotel Management, or other relevant fields
- Bachelor's degree is desirable
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AYANA Hospitality · Bali
