Posted 7 hours ago
Guest Relations Officer
AYANA BaliChinese Guest Relations Officer (Expatriate)
Requirements
1 year luxury resort experience, OPERA system proficiency, Diploma in Hotel Management or related field, Native Mandarin fluency
Skills
OperaHospitality
About the role
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks such as confirming travel arrangements
- Address customer complaints and escalate to Guest Relations Manager when needed
- Ensure compliance with health and quality standards
Requirements
- Minimum of 1 year experience in the same position in a large luxury resort
- Experience in operating OPERA system
- Diploma in Rooms Division, Hotel Management, or other relevant fields
- Bachelor's degree is desirable
- Native Mandarin speaker
Preferred Qualifications
- Fluency in Korean, Japanese or other languages is an advantage
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AYANA Bali · Bali
