Guest Relations Manager

Responsibilities

• Provide upscale guest service experiences for clients throughout their stay
• Be a continual source of information, help and assistance to all guests
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Actively listen to and resolve complaints
• Coordinate and manage communication between guests and staff
• Manage guest relations team
• Analyze customer feedback and suggest ways to improve ratings
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with clients

Requirements

• Minimum 3 years' experience as Guest Relations Manager in a Hotel or Vacation Homes setup
• Understanding of hotel/Holiday Home management best practices and relevant laws
• Hands-on experience with Hotel Management software
• Excellent spoken and written English
• Leadership skills and ability to motivate a team
• Ability to work flexible hours
• Degree in Hospitality Management, Tourism, Business Administration or relevant field
• Familiarity with Dubai areas and tourism spots

Preferred Qualifications

• Knowledge of other languages is a plus