Requirements

3+ years Guest Relations experience, Hotel Management software proficiency, English fluency, Hospitality degree, Dubai tourism knowledge

Skills

Hospitality

Provide upscale guest service experiences for clients throughout their stay
Be a continual source of information, help and assistance to all guests
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Oversee check-in and check-out procedures, including reservations and financial transactions
Actively listen to and resolve complaints
Coordinate and manage communication between guests and staff
Manage guest relations team
Analyze customer feedback and suggest ways to improve ratings
Recommend local tourist spots, including places to dine, shop and sight-see
Establish friendly relationships with clients

Minimum 3 years' experience as Guest Relations Manager in a Hotel or Vacation Homes setup
Understanding of hotel/Holiday Home management best practices and relevant laws
Hands-on experience with Hotel Management software
Excellent spoken and written English
Strong problem-solving and multitasking skills
Leadership skills and ability to motivate a team
Ability to work flexible hours
Degree in Hospitality Management, Tourism, Business Administration or relevant field
Familiarity with Dubai areas and tourism spots

B7 is recruiting for a Holiday Home provider in Dubai, UAE, looking for professionals to ensure high-quality guest experiences.