Guest Relations Manager

Responsibilities

• Manage guest referrals and check-ins to ensure timely registration and room assignments
• Supervise concierge staff and provide training for excellent guest service
• Coordinate guest amenities, transportation, and special accommodations
• Maintain guest records and room inventory accurately
• Conduct inspections of guest rooms and public areas for readiness and cleanliness
• Address guest feedback and resolve concerns promptly

Requirements

• High School Diploma or Equivalent
• Minimum of 3 years of experience in guest relations, front desk management, or hospitality management
• 1-2 years in a supervisory or managerial role
• Valid Driver's License with Clean Driving Record
• Knowledge of hotel management systems and reservation software

About the Company

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day.