Guest Relations Manager

Responsibilities

• Lead the concierge and front desk team to ensure smooth check-in/out processes and excellent guest service
• Manage guest referrals, screening, and room allocation to maximize facility occupancy
• Supervise daily front desk operations, including handling phone inquiries and guest requests
• Monitor facility readiness and cleanliness by coordinating with maintenance and housekeeping teams
• Track and analyze occupancy data to inform operational decisions and improvements
• Resolve guest concerns promptly and implement effective service recovery solutions

Requirements

• High School Diploma or Equivalent
• Minimum of 3 years of experience in guest relations, front desk management, or hospitality management
• 1-2 years of experience in a supervisory or managerial role
• Valid Driver's License with a clean driving record

Preferred Qualifications

• Bachelor's Degree
• Proficiency with hotel management systems and reservation software
• Strong leadership and team management skills

Benefits

• Generous paid time off policy
• Medical and dental insurance
• Retirement benefits
• Wellness programs
• Professional development programs

About the Company

The American Cancer Society is working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day to serve our communities and support our lifesaving mission.