Guest Relations Manager

Responsibilities

• Manage guest referrals and check-ins to ensure timely registration and room assignments
• Supervise concierge staff and provide training to ensure excellent guest service
• Coordinate guest amenities, transportation, and special accommodations
• Maintain accurate guest records and room inventory
• Conduct regular inspections of guest rooms and public areas for cleanliness and readiness
• Address guest feedback and resolve concerns promptly to optimize satisfaction

Requirements

• High School Diploma or Equivalent
• Minimum of 3 years of experience in guest relations, front desk management, or hospitality management
• 1-2 years of experience in a supervisory or managerial role
• Valid Driver's License with a clean driving record

Preferred Qualifications

• Bachelor's Degree

Benefits

• Generous paid time off policy
• Medical and dental insurance
• Retirement benefits
• Wellness programs
• Professional development programs

About the Company

The American Cancer Society is working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day to serve our communities through lifesaving missions and support programs.